Refund Policy

OwnHacks wants every customer to know exactly what to expect before buying a private cheat. This Refund Policy explains when a refund is possible and when it is not, and it should be read together with our Terms of Use.

General rule

Because our products are digital goods delivered instantly after payment, all sales are final by default. Refunds are only issued in the limited situations described below, and only when the request is submitted through official support channels within a reasonable time after purchase.

When a refund is possible

-The product never worked after installation and our technical support could not resolve the issue.

-You were charged twice for the same order because of a payment processing error.

-The product was withdrawn from sale by the developer before you were able to use it, with no working replacement offered.

When a refund is not possible

-The account was detected or banned while using the product.

-You changed your mind after purchase or no longer need the product.

-You purchased the wrong product for your game or Windows version.

-The product stopped working after a game update and is pending a compatibility update; in this case we offer a subscription extension or a free swap to another available product instead of a refund.

-You refused to cooperate with our technical support during troubleshooting, including refusing remote access when it is required to diagnose the issue.

How to request a refund

Contact our support team on Telegram with your order number and a description of the problem. Our team will review the request and respond as quickly as possible. Approved refunds are returned using the same payment method used for the purchase whenever technically possible.

Final decision

All refund decisions are made at the sole discretion of the OwnHacks administration, in line with this policy and our Terms of Use.

Date of last revision: 07/07/2026